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Curriculum Development Manager

Curriculum Development Manager

Job Description
Basic Purpose and Scope

Manage and oversee service training programs for Company and dealer staff nationally to support the launch of new products and maintain high service satisfaction from customers.

Principal Activities: This position does the following in accordance with all applicable federal, state and local laws/regulations and the Company?s policies, procedures and guidelines:

Manage new product service training programs for Company and dealer service staff nationwide. Duties include program planning, curriculum development, providing resources, and procuring equipment.
Assist staff and dealers with technical information, problem solving, and other products and service related information.
Work with industry training managers to develop industry-wide standardized technician competency models to be used in training and certification tests.
Develop safety and maintenance training programs for dealer staff to enable them to become qualified to support customer training at the dealer level.
Oversee a program that supports dealers by providing donations and curriculum support to local high schools and college programs where new employees are trained.
Responsible for the administration of the annual business plan and budget of assigned department.
Manage employees in department including, but not limited to, hiring, managing performance, coaching, and distributing and reviewing work
Assist staff and dealers with technical information, problem solving, and other products and service related information.
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