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Product Manager / Instructional Designer Burlington 2050429

  • NetHire
  • 02/23/19
  • Canada
  • confidential / Yearly
  • Full-Time
Privately owned and headquartered in Burlington, Ontario, we are a global leader in providing IT Service Management consulting, education and conferences. And we are proud to be celebrating 40 years as highly respected pioneer in our field.
We are currently seeking a PRODUCT MANAGER/INSTRUCTIONAL DESIGNER for our Burlington, ON office. In addition to developing content for online, instructor led and blended delivery models, the incumbent will also coordinate all activities related to the development and maintenance of assigned products. In collaboration with certified instructors, consultants, and the product development team, the incumbent will develop courseware that we sell to our customers. You are experienced in your field and want to contribute directly to product development and revenue generating activities. Most of all, you are ready to take on the dual challenge of product management and instructional design in a fast-paced and entrepreneurial environment.

Create interactive and engaging instructional materials and performance support tools for classroom and web-enabled courses for both synchronous and asynchronous education using sound adult learning and design principles

Update and refresh courses in compliance with standards and accreditation requirements

Analyze customer satisfaction ratings and implement improvement initiatives in a scheduled release cycle

Make recommendations and implement improvement to upgrade customer interface in Moodle

Work with Consultants and the Product Development team to determine the appropriate training approach to accomplish course objectives

Create media to support learning (e.g. visual aids, multimedia for e-learning and online)

Design and develop course material in Articulate Storyline and Moodle platforms

Be responsible and accountable for course material quality

Project-manage the development and maintenance of all assigned courses to specified and clearly communicated deliverable dates

Work on multiple projects simultaneously to meet deadlines and manage competing priorities

Support the administration of Articulate Storyline, Moodle and other online tools as required

Coordinate the development of assigned products - maintain records, logs, updates and status of project action items

Provide reports and communication to stakeholders

Liaise with external governing bodies, as required

Deliver product awareness training to internal staff and work with sales team on training and awareness of new products with the goal to enhance sales



Minimum of five (5) years demonstrated experience in design and development of management training programs and program materials

Previous experience in an entrepreneurial commercial environment where product development was used for external client training purposes


Undergraduate or graduate degree

Certificate in one of the following fields: Education, Adult Learning, or eLearning

Technical Qualifications

Experience with SCORM is highly desirable.

Experience with Learning Management Systems (e.g. Moodle)

A strong background in ADDIE / SAM methodologies and in developing online education using Articulate Storyline Camtasia, Audacity and Adobe Captivate

Knowledge of online collaboration tools (whiteboards, break-out rooms, polling, chat rooms) for use in instructor-led online training (WebEx)

Advanced MS PowerPoint skills: animations, embedded content, etc.

Advanced MS Word skills: references, table of contents, watermarks, etc.

A strong passion for learning and adapting to new technologies

Business Skills

Ability to apply creativity and innovation to theoretical subject matter to create engaging course materials

Outstanding organization skills, attention to details and a disciplined approach to following procedures, maintaining records, documenting changes, managing towards release dates, etc.

Excellent interpersonal and teamwork skills and desire to work in a fast paced environment

Strong ability to manage numerous deadlines and very aggressive timelines

Understanding of all phases of the development life cycle

Analytical skills to critically evaluate the information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, and distinguish solution ideas from requirements


A competitive compensation/benefits package including a company sponsored RRSP

A dynamic, entrepreneurial small office environment

An interesting, collaborative, and challenging work experience

This is an office-based position in Burlington, ON (8:30 am to 5:30 pm).
Keywords: Curriculum Developer, Curriculum Development, E-Learning Developer, E-Learning Development, Teaching Developer, Adult Educator, Corporate Trainer, Corporate Educator, Instructional Designer, Curriculum Designer, Curriculum Design, Curriculum designing, Instructional Development, Instructional Developer, Classroom training, E-leaning training, elearning developer, elearning teacher, elearning designer, E-learning Design, E-Learning designer, Ontario, ON, Hamilton, Oakville, Mississauga, Toronto, Puslich, Milton, Grimsby, Smithville, Brantford, Ancaster, Guelph, Cambridge, SCORM, Moodle, Storyline Camtasia, Adobe, Adobe Captive, Education, Adult Learning, WebEx, Audacity

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